Refund and Returns

At LionGuard Trading, we are committed to providing you with high-quality products and exceptional service. We understand that sometimes you may need to return an item, and we aim to make the process as smooth and straightforward as possible.

Return Policy

• Eligibility: Items must be unused, in their original packaging, and returned within 30 days of purchase. Proof of purchase is required for all returns.
• Non-Returnable Items: Certain items, such as custom or personalized products, may not be eligible for return. Please contact our customer service team for more information on specific products.
• Return Process:
  1. Contact Us: Initiate a return by contacting our customer service team via phone or email. Provide your order details and the reason for the return.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
  3. Ship the Item: Securely package the item and send it to the address provided. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Policy

• Processing Time: Once we receive and inspect your returned item, we will notify you of the status of your refund. Refunds are typically processed within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if an item is returned damaged or not in its original condition).

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process and help you find the right product for your needs.

Contact Us

For any questions or assistance regarding returns and refunds, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction with our products and services.